Submit a report
The report is attached to your signed-in account. Do not include passwords, authenticator codes, API keys, or payment-card details. The current form accepts text and an optional reference, not attachments.
- Sign in and open Report an issue in Support & notices.
- Enter a short title and choose the closest category, such as Bug, Incorrect line, Grading dispute, Billing, or Account.
- Describe what you expected, what happened, and the steps that reproduce it. Include the page URL, sport, event, market, and approximate time when relevant.
- Add a bet, market, or snapshot reference if you have one, then submit. Wait for the saved confirmation.
Check progress in My reports
Your saved report appears in My reports. Use Refresh reports or the page controls to find it again. Statuses include open, in progress, waiting on customer, and resolved. Report updates appear here; the support workflow does not send email notifications.
Staff internal notes and assignments are not included in your customer report view. Resolving a billing or grading report does not itself execute a refund or settle a ticket.
Use the connected support form
A diagnostic report saved inside a market workspace can remain a local workspace record. Use the Support & notices form when you want a report to reach the connected staff queue. If you cannot sign in, email support@preciseev.com for account recovery.