Reset a forgotten password
The request message does not reveal whether an account exists for the address. If the reset link is missing, expired, or already used, request a new link rather than editing its URL.
- Open Reset password and enter the email address used for your account.
- Check the inbox and spam folder for a reset email.
- Open the link, choose a new password between 15 and 128 characters, and confirm it.
- After the successful reset message, sign in with the new password.
Complete email verification
If sign-in says the email is not verified, use Request a verification email. Enter the intended address and use the latest message you receive. After completing verification, return to sign-in.
If the application reports that email delivery is unavailable, another attempt may not produce a message until the service is restored. Keep the exact error text when contacting support.
Recover the second verification step
When prompted, enter the current six-digit authenticator code. If you cannot use the authenticator, select Use a recovery code instead and enter an unused saved code.
Resetting your password does not bypass two-step verification. If you have lost both the authenticator and recovery codes, email support@preciseev.com for a reviewed recovery. The signed-in support form cannot restore a session you cannot access.